Gallagher Bassett, is a global leader and provider of risk and claims management administration and solutions. They were looking for a partner to take over and provide application support for their claims management system as well as a strategic roadmap for the future.
Gallagher Bassett were not happy with their previous provider and had compliance issues that were flagged as a risk to the business. The previous provider did not have well established processes and procedures for support and maintenance and there was no real strategic roadmap for the product.
Simbient were chosen as a strategic partner. Simbient ensured that the system was secure and met regulatory requirements. The system also integrated with Gallagher Bassett’s third party applications and reporting solutions.
Gallagher Bassett were able to reduce the cost of support for the application and had a reliable partner who became an integral part of their business. Simbient were able to add value back to the business by increasing staff productivity and allowing Gallagher Bassett to stay competitive by maintaining the system on a day to day basis and providing guidance on future programs of work .
|Solution type:||Enterprise Application|
|Service used:||Consulting, Software development|